Refund & Cancellation
Last updated on 10 November 2025
At Dynatrix Labs, we are committed to providing professional training, consulting, and development services. This Refund & Cancellation Policy outlines the conditions under which refunds may or may not be granted. By enrolling in our courses or services, you agree to the terms below.
1. General Policy
All course fees, training fees, and consulting payments are non-refundable once a user has enrolled and classes have commenced.
Enrollment is considered complete when the user successfully registers, pays the required fee, and is granted access to the course or batch.
2. Refund Eligibility
A refund will only be issued under the following conditions:
If Dynatrix Labs is unable to conduct the classes properly due to internal reasons (e.g., technical issues, trainer unavailability, operational challenges).
If a batch is cancelled by Dynatrix Labs before completion.
If a service (training or consulting) is paid for but not delivered at all.
In such cases, Dynatrix Labs will process a full or partial refund depending on the stage of service delivery.
3. Non-Refundable Conditions
No refunds will be issued in the following cases:
If the user withdraws, discontinues, or drops out after enrollment.
If the user is unable to attend live classes due to personal reasons (internet issues, device problems, schedule conflicts, etc.).
If the user misses sessions or fails to complete the course within the stipulated time.
If course access (recordings/materials) has already been provided.
4. Cancellation Policy
User-Initiated Cancellations: If a user cancels enrollment before the batch start date, Dynatrix Labs may consider refund requests on a case-by-case basis. Once the batch starts, no cancellations or refunds will be accepted.
Institute-Initiated Cancellations: If Dynatrix Labs cancels a course, program, or consulting engagement before it begins, a 100% refund will be processed.
5. Refund Process
Eligible refunds will be processed within 7–14 business days from the date of approval.
Refunds will be issued to the original payment method used during enrollment.
Processing fees or transaction charges (if any) deducted by the payment gateway are non-refundable.
6. Contact Us
For refund or cancellation-related queries, please contact:
📧 Email: support@dynatrixlabs.com
📞 Phone: +91-XXXXXXXXXX
🌐 Website: www.dynatrixlabs.com